Shipping Policy
A LEGAL DISCLAIMER
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Colors may slightly vary due to lighting, photography, and screen resolution.
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Erum Kiran Couture is not responsible for delays caused by courier services, customs, or uncontrollable circumstances.
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Measurements provided during custom orders must be accurate; the brand is not liable for sizing issues arising from incorrect measurements.
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By placing an order, customers agree to all shipping and return terms stated above.
SHIPPING POLICY - THE BASICS
1. Shipping & Delivery
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All orders are processed within 1–2 business days after confirmation.
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Standard delivery within the UAE typically takes 3–5 business days.
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International delivery timelines vary depending on the destination country.
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Customers will receive a tracking number once the order has been dispatched.
2. Shipping Charges
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Shipping fees are calculated at checkout based on the delivery location and package weight.
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For international orders, additional customs, duties, or taxes may apply and are the responsibility of the customer.
3. What’s Included in Shipping
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Secure, premium packaging for all garments.
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Order confirmation and shipping notification emails.
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Tracking information for all shipped orders.
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Customer support for any delivery concerns or delays.
Return Policy (2–3 Days)
We offer a 2–3 Days Return Policy under the following conditions:
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Returns must be requested within 2–3 days of receiving the order.
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Items must be unused, unwashed, unaltered, and in original packaging with tags attached.
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Customized, altered, or made-to-order pieces cannot be returned.
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Once approved, customers may receive:
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Exchange for another size or design, or
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Store credit (no cash refunds).
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Return shipping charges are the customer’s responsibility unless the item is defective or incorrectly sent.